Chapter 6
Ethics and Policy

Ethical Conduct

*†† The problem with public perception of real estate agents

*†† The Realtorís Code of Ethics

*†† Violation of Realtorís Code can effectively end a real estate career.

Policy Manuals

*†† Should be loose-leaf to allow for prompt revision

*†† Difficulty is assuring manual is read

*†† Tests

*†† Finding key words

General Issues

*†† History of firm

*†† Illness

*†† Benefits

*†† Vacations

*†† Ethics

*†† Moonlighting

*†† Rules of conduct

*†† Type specific issues

Secretarial

*†† Work priorities

*†† Fraternization

*†† Office procedures

*†† Reception and referral issues (also emphasize avoiding steering)

Sales

*†† Sales meetings

*†† Caravans

*†† Continuing education

*†† Listing policies and procedures

*†† Offer policies and procedures

*†† Open contract policies and procedures

*†† Closed contract procedures

*†† Prospect management policies and procedures

*†† Floor time

*†† Telephone

*†† Postage

*†† Computer use

Security Practices

*†† Being alone in the office

*†† Obscene phone calls

*†† Sexual harassment in the office

*†† Showing properties

*†† Preshowing inspection

*†† Animals

*†† First aid class requirement?