CHAPTER 22
REAL ESTATE MANAGEMENT

Structure of the Industry

*   Property Manager vs. on-site management

*   Management Forms

*   In-house

*   Contract

Management Survey

*   Inventory of property

*   Neighborhood analysis

*   Market/Tenant analysis

*   Gross income analysis

*   Operating expense analysis

Management Plan

*   Maintenance

*   Routine

*   Corrective

*   Preventative

*   New construction

*   Budget

*   Income

*   Expenses

Management Plan (Cont.)

*   Compensation

*   Administrative reporting

*   Operations manual

*   Personnel

*   Tenant relations

*   Maintenance

*   Security

Marketing Plan

*   Product

*   Design

*   Tenant mix

*   Services

*   Price

*   Place

*   Promotion

*   Thematic image

*   Brochures

*   Advertising

*   Events

*   Signs

Tenant Selection

*   Credit worthiness

*   Compatibility

*   Permanence

Leases

*   Flat

*   Net

*   Participation

*   Lease clauses

*   CAM

*   Escalation

*   Advertising fee

*   Tenant rights and obligations, hours, fixtures

*   Tenant relations, rent collection policy, renewal

Americanís with Disabilities Act

*   Protected classes

*   Zoning issues

*   Prohibited activities

Who is disabled?

*   One who has a physical or mental impairment that substantially limits one or more major life activities.

*   Includes:

*   AIDS and HIV positive only

*   Emotionally disturbed

*   Recovering addicts

*   Also protected are those associating with a person with a disability

Land Use and Zoning Issues

*   Laws regulating group homes

*   Building codes that negatively impact accessibility improvements

*   Parking

Prohibited Activities

*   Refusal to sell, lease, or finance property of a disabled person

*   Adding terms or conditions to leases or any contracts with disabled persons

*   Refusing to permit reasonable improvements (at expense of handicapped person)

*   Refusing to make reasonable accommodations

*   Advertising with any indicated preference related to handicap

*   Requiring information relating to handicap

*   Constructing, operating, leasing, or selling any property that is not acceptable

Sales and Leasing

*   Qualifying: may not inquire about handicap

*   Lists of accessible properties

*   Tenant and landlord responsibilities

*   Tenant restoration requirement

Property Management Issues

*   Audit

*   Plan for compliance

Other Business Issues

*   Construction and Development

*   Appraising

*   Financing

*   Real estate offices

*   Conventions, meetings

Employment Issues

*   Exclusion for less than 4 employees

*   Job descriptions

*   Selection and hiring

*   Termination

*   Reasonable accommodation

Business Service Accommodation

*   Hearing

*   TTD

*   Interpreting

*   Vision

*   Braille

*   Electronic voice

*   Color blindness

*   Physical impairments